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Citlalli Brands

Missed call text back for contractors

Smart Business Line.

When you can't pick up, your business still answers with a text.

Led by Citlalli Flores Zepeda, we set up a business number for your website and marketing. Calls ring on your cell, and when you miss one, an automatic text goes out in your business's name so the conversation keeps going.

24/7

Automatic text after a missed call

1

Business number for your website and marketing

Cell

Where your business calls ring

2024 BBB Torch Award for EthicsCitlalli, in branding since 2004Bilingual from start to finish
Start here

Set up your smart business line

Tell us about your business and how you handle calls today.

How the system works

One system, from the first search to the next review.

  1. 01Local SEOThey find you on Google
  2. 02Smart WebsiteThey see a professional site
  3. 03Chat WidgetThey send you a message
  4. 04You are hereSmart Business LineThey call, or get a text back
  5. 05Unified InboxYou answer from one place
  6. 06Review Generation SystemThey review you on Google
Every new review can help the next customer find you.
Missed callNew customer · just nowAUTO REPLYText sent automaticallySorry we missed your call!How can we help you today?DeliveredHi! I need an estimate.Customer reply
A missed call that gets a text back automatically.Illustration
01

Why missed calls cost contractors jobs

You're on a roof, under a sink or driving between jobs when the phone rings. By the time you call back, the customer may have already called the next contractor on the list, and that job is gone.

A smart business line texts back for you when you can't answer. The moment a call is missed, the caller gets a friendly text from your business, so they know you'll get back to them and can reply with what they need. The conversation lands in your unified inbox, and visitors on your Smart Website can tap the same number to call or text you.

It also protects your personal number. Your business number goes on your Google Business Profile, your website and your business cards, so your personal number stays private.

02

Signs you need a smart business line

You miss calls on the job

Your hands are busy, and the phone keeps ringing.

Callers don't leave voicemails

Many people hang up without leaving a message, and you never learn what they needed.

Your personal number is everywhere

It's on your truck, your cards and your website, and work calls never stop.

You can't tell leads from personal calls

Every unknown number could be a new job or a robocall.

Call backs come too late

By evening, the customer who called at noon has already hired someone.

There's no record of who called

Missed calls disappear into your call log, with no follow-up and no history.

03

What's included

01A business phone numberA dedicated number for your Google Business Profile, your website, your business cards and your marketing.
02Calls on your cellCalls to your business number ring on the phone you already carry.
03Automatic text after a missed callAn instant text in your business's name, sent when you can't answer, day or night, so callers know you'll get back to them.
04Text conversationsCustomers can reply by text, and you answer from the mobile app or your computer.
05Your words, your brandWe write the automatic text with you, in English, Spanish or both.
06Calls and texts in one placeEvery call and text appears in your unified inbox with the customer's details.
07Click to call and text on your websiteYour business number is one tap away on every page of your Smart Website.
08Carrier registrationWe help you complete the registration that U.S. carriers require for business texting.
04

How it works

  1. 01

    Get your number

    We set up your business number during setup and add it to your Google Business Profile, your website and your cards.

  2. 02

    Ring your cell

    Calls to your business number ring on the phone you already use.

  3. 03

    Text back automatically

    When you miss a call, the caller gets your automatic text right away.

  4. 04

    Keep the conversation going

    The customer replies by text, and you answer from the app or your computer.

  5. If you cancel

    The business number can't move to another phone company, so it ends when you cancel. Your website stays with you, and we can give you its source code.

05

Missed call text back, explained

Missed call text back is simple: when someone calls your business number and you don't answer, the system sends them a text in your business's name within moments. The customer doesn't feel ignored, and you get a written record of who called.

A short message works best. For example: “Hi, this is ABC Plumbing. Sorry we missed your call. How can we help?” In Spanish, the same idea might read: “Hola, te escribe ABC Plumbing. Perdón por no contestar tu llamada. ¿En qué te podemos ayudar?” We write yours with you, in your voice, and we can adjust it as your business changes.

A text is easy to answer, so many customers reply right away and tell you what they need. When you're free, you pick up the conversation from your inbox with the full history in front of you.

Behind the scenes, every missed call and every reply is saved with the customer's details. If someone calls again next month, you'll see what they asked about before.

06

Smart business lines for contractors across the Bay Area

From our office in Fairfield, we set up smart business lines for contractors across Solano County and the Bay Area. Whether you work in Vallejo, Napa or Walnut Creek, missed calls get a quick text back, even when you're on the job. And because calls ring on your cell, nothing about the way you answer your phone has to change.

07

Investment

Included in the Smart Website Package
$297/mo

Your number, the automatic text and the rest of the system are included. The one-time $997 setup covers your first month, and there's no minimum contract.

08

Questions about the smart business line

Questions and answers
Does it work with my existing phone number?
Your smart business line is a separate business number. Calls to it ring on your cell, and your personal number stays the same.
What happens to the number if I cancel?
It ends. The number can only stay on the platform that runs the system, so it can't go to another phone company. If you cancel, update your Google Business Profile, your website and your printed materials with a number you keep.
What does the automatic text say?
We write it with you, in English, Spanish or both. A short, friendly message that says who you are and invites the customer to reply works best.
Can customers text my business number?
Yes. Customers can call or text it, and you answer texts from the mobile app or your computer.
Do I need a new phone?
No. Calls ring on the phone you already have, and the mobile app works on it too.
Does the text go out at night and on weekends?
Yes. The automatic text goes out whenever a call is missed, day or night.
How much does missed call text back cost?
Missed call text back is part of the Smart Website Package, together with your number and the rest of the system: $297 a month starting in month two, after a $997 setup.
See all questions

Stay reachable, even when your hands are full.

Tell us how you handle calls today, and we'll set up a line that texts back for you.

You were born to shine. Let's shine together.

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