Unified inbox for contractors

A customer texts your cell, another sends a Facebook message, a third writes through your website and a fourth leaves a voicemail. Each one lives in a different app, and the one you forget to answer is the job that goes to someone else.

A unified inbox puts every conversation in one list, with the customer's name, number and history attached. Messages from your chat widget and the texts and calls from your smart business line arrive in the same place, so you can see at a glance who is waiting and answer in seconds.

It also keeps work separate from your personal life. Customer conversations stay in your business inbox instead of mixing with family chats on your phone. When the workday is over, you can see exactly which customers are still waiting and which ones are already handled.

1. 01

   Connect your channels

   We connect your business line, chat widget, website forms, social media messages and email.

2. 02

   Set up the app

   We help you install the mobile app and sign in, so the inbox is on your phone from day one, with business conversations kept apart from your personal ones.

3. 03

   Test every channel

   We send test messages through each channel to make sure everything arrives.

4. 04

   Answer from one place

   You reply to every customer from the same inbox, on your phone or your computer.

5. One less thing to check

   Instead of five apps, one list of conversations that need your answer.

Homeowners often contact more than one contractor for the same job. The first one to reply with a clear answer has a real advantage, because the customer is still looking at their phone and still ready to decide.

A unified inbox makes speed possible without living on your phone. You see every new conversation in one list, answer the simple questions in a few seconds and leave the longer ones for when you're off the ladder.

It also makes your answers better. With the customer's full history in front of you, including what they asked on your website and what they said in their last text, you don't have to ask the same questions twice.

And when the job is done, that same contact is ready for your Review Generation System, so asking for a review takes seconds.

Fast doesn't mean rushed. A short reply like “Got it, I can come by Thursday to take a look” keeps the customer with you while you prepare a full estimate.

From our office in Fairfield, we set up the inbox for contractors throughout Solano County and the Bay Area. A message from a homeowner in Vacaville, a property manager in Concord or a family in Napa lands in the same place, in English or Spanish. If you serve customers in both languages, you can see at a glance who wrote in which one and answer the same way.