1. Who we are
Citlalli Brands is a bilingual brand strategy and execution agency at 490 Chadbourne Rd, Suite A100, Fairfield, CA 94534. In this policy, “Citlalli Brands,” “we,” “us” and “our” mean Citlalli Brands, and “you” means anyone who visits this website or contacts us.
2. Information we collect
Information you give us. When you fill out a form on this website, we collect what you enter: your name, your organization or business name, your phone number, your email address, what you need and the details you share about your project. Our forms also record the language of the page and, except for the newsletter form, the service or page they were sent from. The newsletter form collects your first name and email address.
Self-Audit results you choose to send. The Brand Integrity Self-Audit runs in your browser. Your answers stay in your browser's session storage and are not sent to us unless you submit the results form. That form sends your contact details, your type of organization, how long it has been operating, the customers you serve, your priority, your scores, your top gaps and your recommended next steps.
Bookings and payments. When you book or pay for a service, such as the Clarity Strategy Session, we receive your booking details, and our payment provider processes your payment information.
Calls, texts and messages. When you call, text or message us, we receive your phone number or account name and what you tell us.
Text message consent. If you check a text message box on one of our forms, we keep a record of your consent and when you gave it.
Information collected automatically. Like most websites, our site and the platform that hosts it receive technical information when you visit, such as your IP address, your browser and device type, the pages you view and the date and time of your visit.
3. How we use your information
- To respond to your requests and messages.
- To plan, quote and deliver the services you ask for.
- To schedule appointments and process payments.
- To send you service messages about your request, your appointments or your project.
- To send our newsletter and marketing messages, only if you subscribed or gave your consent.
- To understand how our website is used and improve it.
- To protect our website and comply with the law.
4. Text messages (SMS)
We send text messages only to people who opt in by checking one of the two optional boxes on our forms, or as a reply when someone texts us first. Service messages are replies to your inquiry, appointment reminders and updates about your request or project. Marketing messages share news, offers and invitations, and we send them only if you checked the marketing box. Consent to receive text messages is not a condition of any purchase.
Message frequency varies. Msg & data rates may apply. Reply STOP to opt out or HELP for help. Learn more on our SMS Opt-In page.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
7. How long we keep information
We keep personal information for as long as we need it for the purposes in this policy, such as serving you as a client and keeping business records, unless the law requires a different period.
8. How we protect information
We use reasonable safeguards to protect the information we collect. Still, no website, platform or transmission over the internet is completely secure.
9. Your choices
- Email. Use the unsubscribe link in any newsletter or marketing email.
- Text messages. Reply STOP to any message.
- Optional tools. Turn optional tools on or off at any time in Privacy choices.
- Your information. To review, correct or delete the information you've shared with us, call us or send a message through our contact form. We'll respond as required by applicable law.
10. California privacy rights
If you live in California, you can ask us whether we have shared your personal information with third parties for their own direct marketing purposes. We do not share personal information for that purpose.
California residents may also have rights under the California Consumer Privacy Act, when it applies, such as the right to know, correct and delete personal information and the right not to be discriminated against for using these rights. To make a request, contact us as shown below.
11. Children's privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has sent us information, contact us and we'll delete it.
12. Links to other websites
Our site links to other websites, such as Google Maps, social media and the example websites we show. Their privacy practices are their own, so please review their policies.
13. Changes to this policy
We may update this policy from time to time. When we do, we'll post the new version on this page with a new “Last updated” date, which is the date the new version takes effect.
14. Contact us
Citlalli Brands, 490 Chadbourne Rd, Suite A100, Fairfield, CA 94534. Call (707) 741-6386 in English or (707) 402-9484 in Spanish, Monday to Friday, 9 AM to 5 PM, or send a message through our contact form.