ENES
Citlalli Brands

Hispanic marketing agency for Bay Area organizations

Hispanic Market Strategy.

Reach Spanish speakers the right way: with strategy first, not just translation.

Led by Citlalli Flores Zepeda, originally from El Grullo, Jalisco, we help you understand who you're trying to reach, what matters to them and how to connect. Then we help you carry it out in natural, culturally relevant Spanish.

31.8%

of Solano County residents are Hispanic or Latino

41.2%

of Californians are Hispanic or Latino

EN · ES

Strategy, copy and materials in both languages

Source: U.S. Census Bureau QuickFacts.

2024 BBB Torch Award for EthicsCitlalli, in branding since 2004Bilingual from start to finish
Start here

Plan your Hispanic market strategy

Tell us who you want to reach and we'll start there.

Bilingual and Spanish-language pieces created by Citlalli Brands.Work by Citlalli Brands
01

Why translation isn't enough

Hispanic audiences in the Bay Area are not one market. A family that arrived last year, a second-generation business owner and a bilingual teenager may all identify as Hispanic, yet they read, search and decide in very different ways. Translating your English materials word for word rarely reaches any of them well.

Hispanic Market Strategy starts by defining who you need to reach and why, then shapes the messages, channels and touchpoints that will reach them. From there, we help you carry out the communications, materials and outreach the plan calls for, from a community outreach program to signage and merchandise in both languages.

It matters close to home. According to the U.S. Census Bureau, nearly one in three Solano County residents is Hispanic or Latino, and more than four in ten Californians are. For many organizations in the Bay Area, Spanish-speaking customers, families, members and donors are not a niche. They are a core audience.

02

Signs you need a Hispanic market strategy

You translated, but nothing changed

Your Spanish materials exist, yet calls, sign-ups and visits from Spanish speakers didn't move.

You're not sure your Spanish is right

No one on your side can confirm that the tone, vocabulary and grammar sound natural.

You don't know where to advertise

Spanish-language radio, TV, social media, churches, schools and events all compete for the same budget.

The experience breaks after the first contact

The ad is in Spanish, but the phone, the website or the front desk is not.

03

What a Hispanic market strategy covers

01Audience definitionWho exactly you're trying to reach: language preference, generation, community and what they need from you.
02Message and positioning in SpanishWhat to say and how to say it so it sounds natural, respectful and true to your brand.
03Transcreation of key materialsYour most important messages adapted, not just translated, so they carry the same meaning and intent in Spanish.
04Channel recommendationsWhere to show up: media, digital channels, community partners and events that reach your audience.
05Touchpoint reviewA check of the places Spanish speakers meet you: website, phone, signage, forms, front desk and follow-up.
06Bilingual materialsBrochures, flyers, signage, merchandise and digital pieces produced in English and Spanish with one consistent brand.
07Outreach and executionSupport carrying the plan out through communications, events and community initiatives.
Citlalli was super helpful in the preparation of our promotional and marketing materials for Radio Fe Esperanza y Amor. The products were excellent and have helped in laying the ground work for a successful venture.
Colin WenColin WenRadio Fe Esperanza y Amor · Google review
Read all our reviews on Google (opens in a new tab)
04

How we work

  1. 01

    Listen first

    We learn about your organization, your goals and the Spanish-speaking audience you want to reach.

  2. 02

    Define the audience and the message

    We identify who matters most, what they need to hear and how to say it in natural Spanish.

  3. 03

    Choose channels and touchpoints

    We recommend where to show up and review the experience a Spanish speaker has with you, from the first ad to the follow-up.

  4. 04

    Create and carry it out

    We produce the bilingual communications, materials and outreach the plan calls for, with your brand applied correctly.

  5. Learn and adjust

    What you learn from each step shapes the next one, so your strategy keeps getting sharper.

05

Transcreation, not translation

Translation changes words from one language to another. Transcreation carries the meaning, tone and intent of a message into a new language and culture, so it lands the way you meant it.

YOUR MESSAGEEN · ESENGet your free estimate todayWORD FOR WORDObtenga suestimación libre hoyLiteral and stiffTRANSCREATIONPide tu estimadogratis hoyNatural for the audienceSpanish speakers nearbyYour audience comes firstUnderstood, trusted
The same message, adapted so it sounds natural in Spanish.Illustration

A slogan that rhymes in English may sound stiff in Spanish. A formal tone can feel distant to one audience and respectful to another. Even a single word choice, like “estimado” or “presupuesto” for a quote, can make your business sound local or foreign to the people you want to reach.

Word-for-word translationTranscreation
GoalThe same wordsThe same meaning and intent
ToneOften literal or stiffNatural for the audience
ResultUnderstood, maybeUnderstood and trusted

We write and review Spanish copy for U.S. audiences, keep your brand voice consistent in both languages and make sure every piece, from a flyer to a sign, says the same thing in English and in Spanish.

06

Experience with Hispanic communities

Citlalli has spent her career helping Hispanic businesses and organizations become more visible and more professional. As Alfa Promotions, she helped Federación Jalisco del Norte de California strengthen its branding, publications and sponsorship positioning, raising its visibility within the Hispanic community. That work contributed to Alfa Promotions receiving the 2012 Business of the Year Award from the Solano Hispanic Chamber of Commerce, which she later served as President from 2018 to 2019.

She has also collaborated with Pacific Oaks College on Hispanic Heritage Month campaigns funded through Hispanic-Serving Institution grants, creating materials that highlight Hispanic contributions to the United States. See the Pacific Oaks case. In 2024 she launched Solano Hispano, a platform that centralizes information, resources and opportunities for the Spanish-speaking community.

07

Reaching Hispanic communities across the Bay Area

From our office in Fairfield, we work with organizations that serve Spanish-speaking communities in Solano, Napa and Contra Costa counties and beyond. Each city has its own mix of families, workers and business owners, and your strategy should reflect the community you actually serve.

08

Investment

Hispanic Market Strategy
Quoted per project

Every audience and goal is different, so we quote after a first conversation. If you need to set priorities first, a Clarity Strategy Session is a good place to start.

09

Questions about Hispanic marketing

Questions and answers
What does a Hispanic marketing agency do?
It helps organizations understand and reach Hispanic audiences: who they are, what matters to them, which messages and channels will connect and how the experience should work in Spanish. As a bilingual agency, we also produce the materials and outreach the strategy calls for.
Isn't translation enough?
Translation is a start, but it rarely carries tone, culture and intent. Transcreation adapts your message so it sounds natural and earns trust with the people you want to reach.
Can you write our Spanish copy?
Yes. We write and review Spanish copy for U.S. Spanish-speaking audiences and keep your brand voice consistent in both languages.
Which channels work best to reach Spanish speakers in the Bay Area?
It depends on who you need to reach. Spanish-language radio and TV, social media, community events, churches, schools and local partners can all work. We recommend channels after we define your audience, not before.
Can you review the Spanish materials we already have?
Yes. We review your existing materials for accuracy, tone and consistency with your brand, and recommend what to keep, adapt or redo.
Do you work with nonprofits and schools?
Yes. We work with nonprofits, schools and education organizations and community groups, as well as businesses.
How much does a Hispanic market strategy cost?
It depends on the size of the audience, the number of materials and how much execution you need, so we quote each project after a first conversation.
See all questions

Your next customers may be speaking Spanish. Let's make sure they hear you.

Tell us who you want to reach, and we'll help you connect with them the right way.

You were born to shine. Let's shine together.

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